Privacy Policy

Introduction

SeekWhy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our survey platform and related services.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Organization name
• Password (stored securely hashed)
• Payment information (processed by Stripe, not stored by us)

Survey Data

For survey creators, we store:

• Survey questions and configurations
• Participant lists (when provided)
• Survey responses and analytics

Survey Responses

For survey respondents, we collect the responses you provide. Depending on survey settings, responses may be:

• Anonymous: No personal identifiers are stored with your response
• Confidential: Identity is known to SeekWhy but protected from survey creators

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process survey responses and generate insights
• Send transactional emails (account verification, survey invitations)
• Improve our AI algorithms and features
• Respond to customer support requests
• Comply with legal obligations

AI Processing

SeekWhy uses artificial intelligence to analyze survey responses, extract themes, and generate insights. This processing is performed on anonymized or aggregated data where possible. We do not use your data to train AI models that would be used for other customers or purposes.

Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third parties who help us operate our services (hosting, email, payments)
• Survey Creators: Your responses are shared with the organization that created the survey
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. See our Security page for more details.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Survey data is retained according to the survey creator's settings. You may request deletion of your data at any time.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent (where applicable)

Cookies and Tracking

We use essential cookies to operate our service and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.